Returns and Refund Policy
Returns and Refund Policy
Our Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange the product(s) within 30 days of the purchase date.
Eligibility for Returns
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Some types of goods are exempt from being returned, such as perishable items, gift cards, and downloadable software products.
How to Initiate a Return
To initiate a return, please contact our customer service team at Info@seasonusa.store with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send your item back to us.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at Info@seasonusa.store.
Non-Returnable Items
- Sale items (only regular-priced items may be refunded)
- Gift cards
- Personalized or custom items
Contact Us
For further questions, please reach out to us at Info@seasonusa.store .